Etsy Account Suspended How Long After I Pay My Bill Will It Be Active Again
General
Is Etsy On Sale run by Etsy?
No. Etsy On Auction is a 3rd-party app that uses the Etsy API to communicate with your Etsy shop.
How much does information technology cost to use Etsy On Sale?
Etsy On Sale offers the best value when information technology comes to seller apps with tools for automatic renewals and creating sales events for your Etsy store. Nigh of our competitors accuse monthly fees to use their service, regardless of how much you use their services each month. They charge betwixt $100 - $i,000 per year to utilize their app!
We're different.
Etsy On Auction operates on a credit system and so that you only pay for the services you need when you lot demand them. Our near popular package of 100 credits for $25 provides the most blindside for your buck. Since a sales event is 4 credits, you lot could run 25 sales events with that package! That lasts a long time for many sellers. We too do non charge based on the number of items in your shop (many other sites do). Whether you take 5 items or 5,000, it'due south the same 4 credits to run a sales result with Etsy On Auction.
View our pricing page to encounter more details.
Can I purchase credits without using a PayPal business relationship?
Yep! Our self-serve online checkout process requires PayPal for payment. However, if yous allow us know the credit package you are interested in purchasing, we can send y'all a direct invoice for alternative payment. The invoice will nevertheless be from PayPal, but y'all volition have the pick to pay using a credit or debit card without creating a PayPal account. Afterwards the payment goes through we will manually add the credits to your account.
Request a straight invoice past emailing
My Account
I changed the name of my Etsy store. How do I update it in Etsy On Sale?
To update your shop name in EOS re-qualify shop admission past following these steps. This gives u.s. a fresh connection to your Etsy shop so that we can pick up the new name of your shop.
How exercise I change the email accost I use to sign in to Etsy On Sale?
To change the email address associated with your account sign in to Etsy On Auction one time with the new electronic mail address. Then e-mail us at and we'll move your account over to that new e-mail.
You volition need a Google Account associated with the new electronic mail address. If you exercise not already have a Google Account associated with that email, y'all tin can create one here.
Let usa know once you take signed in with the new email and be certain to include your Etsy store name.
How do I check or change the timezone for my Etsy On Sale account?
In your Etsy On Sale account, click on "Settings" on the superlative carte du jour. In that location, you will be able to see what your timezone is currently set to and you can change it there as well.
How do I add together another shop to my Etsy On Sale account?
You can add together additional shops to your account by following these steps.
Setting Up a Sale
A sale prefix is the temporary phrase you want placed at the beginning of your list titles or description department while your sales event is active. For example, below the phrase ON SALE is the auction prefix for this sales upshot. Yous can cull to insert this in the title or in the description.
instance of championship prefix
case of clarification prefix
Is 12:00AM the showtime of the day or the end of the day when scheduling a sales effect?
Etsy On Sale considers 12:00AM (midnight) the start of the 24-hour interval. And then, if y'all want a sale to be active through and including December 31, y'all would desire to set the end time to 12:00AM (midnight) on Jan 1.
Tin I edit some of my listings during an active sales event?
We strongly recommend that you Practise Non edit whatsoever listings while your sales event is agile. Check out our Sales Event Guidelines for more info.
How practise I extend my sales event to run longer?
You can extend a sales result anytime later it is active. Sales can be extend for up to four boosted weeks (28 days) at a time and can be extended multiple times. Follow these steps to extend a auction.
How do I include or exclude sure listings in a sales event?
To include or exclude specific listings from a sales result click on the More Options... button when scheduling the sale.
Choose the listings to be added to or excluded from the sale by either inbound listing IDs or by searching by title.
Spotter this demo video to run into how it'southward done.
When should I renew listings during a sales event and when should I copy them?
When EOS starts a sale it catalogs your listings' data by the unique listing ID. That'due south how information technology knows non to disbelieve an item again when it is relisted, and how to correctly restore the listing at the finish of the sale - including listings that sell or expire during the sale.
If you use RENEW to relist items they volition be handled correctly, since renewing maintains the same unique listing ID for the list. So if you relist an item by renewing after the sale is over it will renew without the sale data because it will have been restored. If you relist an item past renewing during the sale you lot tin just publish it "as is" - meaning on sale, with all the sale info on it and at the sale price - and EOS will not disbelieve it again.
If yous COPY items that sell or expire to relist them - either during or after a sale - they get new items and get new list IDs. So yous volition accept to manually reset them back to normal - removing the sale photo, sale prefix, and setting the price dorsum to normal - before publishing. This is important considering EOS will see them every bit new listings so you have to gear up them back to normal to make sure they are handled correctly.
Learn more than about this topic in this detailed video.
I put my shop on vacation way. What volition happen to my sales events or renewals?
If yous put your shop on holiday mode while a sales event was scheduled to stop, then your sales consequence will not be able to finish properly. When your shop is in vacation fashion, information technology is essentially deactivated and EOS is not able to communicate with your shop.
To resolve this upshot, you will need to take your shop off holiday manner and then manually end the sale. If you experience any problems getting the sale to terminate electronic mail and we can re-end your sales event at that time.
Problems with Sales Events
I scheduled my sale but it did not first. Why?
Most probable your sale is still in "draft" fashion. Sales remain in "draft" mode if you did not consummate the setup process. On the sale preview page you must check the box saying "I accept read and hold to the terms" and click the "Ostend" button.
If your sale is in "typhoon" way it takes just a few steps to make it agile:
- Sign in to Etsy On Auction.
- Click on your Shop Banner
- Click on "Sales Events"
- You'll see your sale in "draft" mode. Follow these steps to edit the sale. Change the beginning date/time to something in the future.
- Click "Save Changes" which takes you to the Preview Folio.
- Click the box next to "I have read and agree..." then click Confirm.
- And then when y'all are back on your Sales Event folio, hover your mouse over the sale and you'll see a greenish arrow appear. Click that arrow to outset your sale immediately.
Your sale will outset running and y'all'll receive email confirmations when the changes are made in your shop.
Or, yous can delete the "draft" auction altogether and 4 credits will be returned to your account so y'all tin can schedule a new sale.
My sales result says "Typhoon". What does that mean?
See answer above.
My sales event did not first on fourth dimension. It is not in Draft way. It still says "Scheduled". Why didn't it beginning?
Almost likely your timezone is not prepare correctly. The default timezone for accounts is US Key time, then you should change it to your timezone. In your Etsy On Sale business relationship, click on "Settings" on the top menu. There, y'all will be able to see what your timezone is currently set to and you can change it there likewise. After you have updated your timezone, y'all can so manually start your sales effect.
Some other common reason sales don't beginning when scheduled is due to an overdue Etsy bill. Etsy does not allow changes to shops with an overdue nib, even by third-party apps like EOS. If your shop bill is overdue, pay the outstanding balance and the restriction volition be removed. You tin then manually start your sales event.
I added new items in my store during a sales consequence and I desire them placed on auction, too. How practise I go them added to the sale?
If your auction has the Auto-Add option enabled, while your sale is running, twice a day EOS volition search your store for new listings that have been added to the sale department. These items will be automatically added to your sale with the sale prefix and discount applied.
If you want to have new items found immediately you tin can refresh the auction.
When you create new listings while a sale is running, be certain to use the regular title, description and toll. This will ensure that when EOS discovers the new listings the correct discount volition be applied.
When I view my shop sale in the Sell On Etsy mobile app, why is it non actualization the same equally when I view information technology on my desktop computer?
If you are viewing your shop through the Sell On Etsy app, information technology often takes longer to refresh and evidence changes there, then information technology may show the auction on your listings even when the sale is actually not on the Etsy site or the regular Etsy app. If this is the case, if yous log out of the Sell On Etsy app and log back in it volition force the app to refresh and update the view on those listings.
Why is the Regular Toll banner not showing on some list thumbnail images? Why are only some of my items appearing on sale when I am viewing my unabridged store?
The reason you are not seeing the original price banner on the thumbnails of some of your listings is due to the size of your listings' first photo. If you have images less than 520px tall the sale banner will exist visible on the thumbnail version in the gallery and search effect pages. If the photograph is taller than 520px then it will not be visible in thumbnails. Even so, when y'all click on an individual listing, you lot volition encounter the regular price banner on the individual list'south page.
This happens considering of how Etsy crops photos to create the thumbnail in gallery pages, and unfortunately because of the vastly differing size of photos beyond users, we had to standardize the size of the regular price banner to a size and we chose 520px after some means testing.
If yous have images greater than 520px tall and would like the banner visible on all of your thumbnails, the easiest style is to employ Etsy's photo adjustment option inside your shop to make the banner part of the thumbnail.
Some of my listings did not get restored dorsum to normal once my sale ended. How do I know which items were affected? How do I fix them?
Yous tin can view the errors on your Etsy On Auction dashboard under the Completed sales events tab. Next to the sales consequence, you will see "View Errors" link, which will listing the items that did non get restored back properly. This usually occurs if the listings were edited or contradistinct by the seller during an agile sales event, if a shop is on holiday when the sale was supposed to end, or if there was another server or API mistake.
For each fault, there is a link directly to the listing on Etsy so you tin review the detail and manually brand any necessary changes.
Tag Tool and Auto-Renew
How do I stop getting electronic mail notifications every time an item is renewed from the Machine Renew Tool?
To turn off these email notfications login to EOS, click your shop banner, and then click Auto Renew. One time in the Auto Renew tool, click the "Admission" tab and uncheck the box adjacent to the email selection.
Source: https://www.etsyonsale.com/help